1. APPLICABLE LEGISLATION:
The following terms are binding for both parties, insofar as, without contravening Royal Decree Nº 271 dated March 25th 1988 (B.O.E. 29/03/88) they develop, transcribe or complement them.
All matters not regulated in these general terms and conditions will be governed by the above-mentioned regulations.

2. RESERVATIONS:
When making a booking, the agency requires a deposit of at least 40% of the total cost of the holiday/trip (Article 47, Section 1) with no reservation being considered as firm until said deposit has been paid.
The outstanding amount shall be paid on delivery of the travel vouchers or documents, which must occur at least seven days before departure date. If payment is not made in accordance with the stated conditions, the consumer is understood to have cancelled the requested holiday/trip, and is bound by the conditions stated in Section 7.
If, before the holiday/trip takes place, the Organiser is unable to provide any of the services requested by the consumer and informs the latter through the Retail Travel Agent, then the consumer may cancel the booking and recover any outstanding deposit paid.
All reimbursement that is applicable for whatever reason must always be organised through the Retail Travel Agent, with no refunds being made for services that the consumer has voluntarily decided not to make use of.

3. ORGANISATION:
These holidays/trips have been organised by the wholesale-retail Travel Agency with License Nº C.I.C.MA-49, NIF: A-28157196

4. PRICES INCLUDE:
1. Accommodation and type of board (Full, Half, etc.) contracted in the chosen hotels or establishments, or in others of a similar nature in the case of substitution.
2. All taxes and official charges applicable to the hotel establishments.
3. Indirect taxes (V.A.T., I.G.I.C.), when applicable.
4. Technical assistance during the holiday/trip, when this service is specifically included in the programme contracted.
5. All other specifically mentioned services and complements.

5. PRICES DO NOT INCLUDE:
Our prices do not include vaccination certificates, passports, extras such as coffees, drinks, liqueurs, mineral waters, special diets, washing and ironing, optional hotel services such as car parking, garage, T.V., tennis, etc.

6. WITHDRAWAL:
If the client abandons the holiday/trip once it has started or voluntarily decides not to use the services corresponding to his/her holiday or trip, he/she shall have no right to any type of refund or reimbursement.

7. CANCELLATION:
The user or consumer may at any time relinquish the services requested or contracted, and has the right to be reimbursed with the amounts already paid, whether the total price or the deposit described in Section 2, although he/she must compensate the agency for the items listed below:
a) All management costs, plus any cancellation costs.
b) A penalty consisting of 5% of the total cost of the holiday/trip if cancelled more than ten and less than fifteen days before the start date of the holiday/trip, 15% between days three and ten, and 25% if cancellation occurs in the 48 hours before departure. If the user or customer does not appear at the programmed departure time, he/she will have no right to receive reimbursement of any of the monies paid, except when the parties involved agree otherwise.
c) If any of the services contracted and then cancelled were subject to special financial conditions, such as coach, plane or boat hire, rental of apartments or hotels at special rates, guaranteed hotel and apartment occupancy, etc., then cancellation costs due to rejection of the holiday/trip by the user or customer shall consist of a penalty of 5% if the client cancels the holiday/trip in the period from making the reservation and up to 15 days before commencement of the service, 10% of the total reservation if this occurs from 15 to 11 days before commencement of the service, 30% if cancellation occurs from 10 to 6 days, 50% if it occurs in the last 5 days before the service, and 100% of the reservation if the client does not appear at the start of his/her holiday/trip.
NOTE: Management costs amount to 15% of total reservation costs. Any management formalities or modifications after reservation will involve minimum costs amounting to 6 Euros.

8. MODIFICATIONS:
The agency agrees to provide its clients with all the contracted services contained in this programme under the conditions and with the features stipulated, all in accordance with the following points:
a) In cases when, before departure on the holiday/trip, the Organiser is obliged to make significant modifications to any essential element of the holiday/trip, then the Organiser must inform the client immediately.
b) In such cases, unless otherwise agreed by the parties involved, clients may either opt to cancel the contract with no penalty whatsoever or accept a modification stating the changes made and their effect on the price. Clients must inform the Wholesaler of their decision within three days of being informed of the modification described in Paragraph a. If the client does not inform the Wholesaler of his/her decision in the above-mentioned terms, the client will be understood to have opted to cancel the contract without any penalty.
In cases when the holiday/trip offered is of lesser quality, and when appropriate, the Organiser must reimburse the client with the difference in price according to the monies already paid.
c) If the Organising Agency informs the client of any factor makes it impossible for it to provide the services before commencement of the holiday/trip, this shall not provide the basis for any claim by the client against the agency for breach of contract, as the latter would not yet have been formalised. Any such modification of the programme-offer would be treated within the natural negotiation process of the same.

9. RESPONSABILITIES:
The Organiser explicitly states that he/she is working solely as an intermediary between travellers and entities or individuals contacted to request the services stated in the programme. Therefore, the Organiser will not be held responsible for deficiencies in any of the services provided, or for any damage, injury, accident, delay or irregularity that may occur while implementing the services contracted.
When the holiday/trip takes place using coaches, minibuses or similar vehicles hired by the Organising Agency, then the client must make the corresponding claim against the transport entity in the case of accident in order to safeguard, when applicable, his/her compensation from the insurance policy of the latter.

Any anomalies or deficiencies that the client may observe “on site” at the hotel or apartment selected or allocated must be communicated immediately to the service provider and to the Organising Agency within ten working days, as after this time the Organising Agency will be unable to check the veracity of any complaints or reach a satisfactory solution for the parties involved.
If the consumer considers the solutions negotiated by the Organising Agency to be unsatisfactory, he/she may make a claim against the above-mentioned Organising Agency through the Wholesaler Agency who sold the holiday/trip within one month of the return date, demonstrating that he/she informed of the presumed breach of contract in the two working days after it occurred.

10. PRICES:
In the case of printer’s errors or other circumstances described in these General Terms and Conditions, the information contained therein may be subject to changes that will be valid as long as the client has been informed of the same before the holiday/trip commences.

As taxes applicable to hotel stays may rise, the Organising Agency warns that if these rises do take place, then the new prices for the locations will have to be implemented immediately and must be paid by the client.

IMPORTANT INFORMATION

• Prices are per person/night for hotels, and per apartment/day for apartments. The minimum stay is of 7 nights (for shorter stays please see supplements), except when otherwise stated.
• There are no triple or quadruple rooms, but double rooms with one or two supplementary beds that should be described as such on the voucher.
• Discounts for children, third and fourth persons will be applied as long as the room is shared with two adults. .
• Individual rooms will be subject to the corresponding supplement (consult each establishment).
• Children’s ages must appear on the vouchers. The hotel may request proof of this and may require the difference to be paid directly if the stipulated age is exceeded.
• Cots are considered to be an extra service and are paid for at each establishment.
• The information published concerning the services of each hotel corresponds to the information provided by the hotels when the reservation is made and is subject to change without prior notice, given that hotels can change this according to specific circumstances.
• Half-board consists of breakfast and dinner, except when otherwise stated.
• Drinks (water, wine, etc.) consumed with meals are not included in the prices, except when otherwise stated.
• The client does not have the right to any refund if due to delay (for whatever cause) the restaurant services contracted are not taken advantage of.
• Any anomalies or deficiencies in the establishment contracted must be reported within 48 hours, firstly to the establishment in question, and then to your travel agency, which will in turn inform Olympia Viajes in writing. Olympia Viajes will not accept any claims outside this period.
• If the client leaves the establishment before the contracted date, Olympia Viajes does not agree to return any monies, unless it has received a certificate from the establishment in question confirming that the unused services have not been invoiced. Simple notification of early departures will not be accepted. .
• Generally speaking, and unless stated otherwise by the hotels, rooms may be occupied from 2:00 p.m. on the day of arrival, and must be abandoned before 12:00 a.m. on the day of departure.
• Apartments may be entered from 5:00 p.m. and must be abandoned before 10:00 a.m. you should confirm key collection when making your reservation or when you receive your documentation. Given the way these establishments operate, we strongly urge you to respect these times, to avoid damage or inconvenience that is very difficult to resolve. We should also remind clients that these establishments normally require a large deposit that is returnable on departure as long as no damage has been caused to the apartment.
• You should check whether pets are accepted when making your reservation, as most hotels and apartments do not accept animals.
• Air-conditioning: The timetable for this service depends solely and exclusively on the establishment. Said service may also break down, meaning that the Organising Agency will not be held responsible for its correct working.
• Swimming pools: All establishments reserve the right to change swimming-pool opening times without prior notice.
• Garages and parking spaces: This subject is subject to timetables and availability of spaces and, in any case, should not be assumed to be free of charge.